Nolmo

The helpdesk that reads every case, pulls in the context and drafts the reply. Your team checks it and sends.

A 45-minute demo with your own cases. We reply within a day.

Nolmo home: a morning brief naming the case to start with, key numbers for the week and the queue of cases with drafts ready.

AI in Nolmo

A person on every reply.

The AI does the groundwork that fills the day: reading, sorting, looking things up and writing the first draft. Nothing reaches a customer unless someone on your team sends it, until you decide otherwise.

EM
Emma Moore · Case #4821
Emma MooreToday 9:41 · Email

Hi, the mirror cabinet arrived today, but the box was crushed and the door is cracked. I've attached a photo. What happens now?

IMG_2291.jpg
Draft readyHigh confidence

Hi Emma, I'm sorry it arrived like that. Thanks for the photo, that's all we need. A new cabinet is on its way, and you'll have tracking by tomorrow. Keep the damaged one until the carrier has been in touch.

EditSend
  1. 9:41Case created from email
  2. 9:41Type, priority and team set
  3. 9:42Order and history pulled in
  4. 9:42Draft written
Always on
Every case gets a type, topic, priority, team and language, each with a confidence level. The customer's earlier cases and similar solved ones are pulled in, and long threads are summarised.
Where you switch it on
A draft in your tone of voice, and a plan for what happens next. Everything is pre-filled. You click once per step.
When you trust it (coming)
Nolmo keeps count of how often its drafts go out unchanged, per topic. Where the numbers are good, you will be able to let it reply on its own for that topic, such as order status or opening hours. Until then a person sends every reply.

Next steps

The plan is ready before you are.

Ask for photos, open a claim in the ERP, send a replacement. Nolmo lays out the steps and the alternatives, opens the right page in your other systems with the details filled in, and waits for your click on each one.

Prepared plan· transport damage
Replace the item
Refund
Partial discount
  1. Ask for photos of the damage
  2. Open a claim in the ERP
  3. 3Create a replacement orderDo it
  4. 4Confirm with the customer

Reports

See what works, and what keeps coming back.

First response, resolution and SLA against your targets, by team, type and week. Ask a question in plain words and get the numbers behind it, or have them mailed every Monday.

Customer service
First response
2 h 20↓ 58%
Resolution
1.4 d↓ 31%
SLA met
94%target 90%
w28w30w32w35
What keeps coming back
  • Claim · damaged on arrival31+12%
  • Delivery · where is my order24+4%
  • Invoice · copy requested19−6%

Knowledge

Answers built on what you actually know.

Nolmo finds the questions your team keeps answering by hand, drafts the answer from what was actually sent, and makes it reusable once you approve it. Articles written in Nolmo or pulled from your website are coming.

Knowledge142 articles · 8 gaps
ArticleSourceUsed
Returns and exchanges
Website212
Delivery to the islands
Written88
Tile adhesive drying times
File41
Custom-cut worktops
Gap—
Opening hours, Christmas
Website23
Warranty on bathroom furniture
File19
Price match
Written17

Automations

Describe it in plain words. Nolmo builds the flow.

Follow up when a customer goes quiet, watch deadlines on urgent cases, send the weekly report. Each flow runs the same way every time, and every run can be traced.
Every Monday morning, send the head of customer service a summary of last week.
  1. When
    Monday 09:00
    Every week
  2. Then
    Fetch report
    Last week
  3. Then
    Write a summary
    Six sentences
  4. Then
    Send email
    Head of customer service
Ran 12 timesLast run Monday 09:00 · 1.2 sEvery run

Channels

One inbox for every conversation.

Wherever the customer reaches you, the case lands in the same queue, with the same context and the same draft waiting. Email is live today. The rest are being built with the first teams.

  • EmailShared inboxes per team. Replies, notes and forwards from the same thread.
  • Live chatComing soonA chat on your website. The bot answers what it knows and hands the rest to a person.
  • PhoneComing soonCalls logged as cases, with the customer's orders and history on screen.
  • Google reviewsComing soonEvery new review lands in the inbox with a suggested reply.
  • In-storeComing soonCases the stores register, with receipts and the customer club attached.
  • MessengerComing soonMessages to your Facebook page, answered from the inbox.
  • InstagramComing soonDirect messages, answered from the inbox.
  • FacebookComing soonComments on your Page's posts, as cases.
Waiting for you 49In the order that matters today
  • Order #10416 arrived damagedTorstein Iversen · ClaimDraft ready
  • Is the grey tile in stock in Drammen?Yusuf Brekken · StockDraft ready
  • Delivery date for order #10471Amina Rahim · DeliveryDraft ready
  • Long wait at the counter in SkiMarit Lund · ComplaintDraft ready
  • Invoice for order #10389Morten Nguyen · InvoiceDraft ready
  • Return without the receiptThea Lund · ReturnDraft ready

Details

Calm to look at. Fast to work in.

Nothing goes out without a click
Drafts and actions in other systems are prepared for you, never carried out behind your back.
A morning brief, not a dashboard
Where to start today, what is urgent and what is already drafted, in a few sentences.
One case at a time
Focus mode walks you through the queue in the right order, so nobody has to hunt for the next case.
Built to connect to the rest of the business
Orders from your ERP, the loyalty club and in-store receipts belong inside the case. Those connections are built with the first teams, one system at a time.

See Nolmo with your own cases.

Nolmo is made by Nuto. We set up a demo with the channels and case types you already have, and show you what Nolmo would do with them.

A 45-minute demo with your own cases. We reply within a day.