How to get your data deleted

If you have contacted a business that uses Nolmo

The business you wrote to is responsible for your data. You can ask them directly to delete your conversation and contact details; they can do this in Nolmo. If you prefer, write to us at hei@nuto.no with the name of the business and the channel you used (for example your Instagram username or the email address you wrote from). We will verify the request, delete the data or pass the request to the business, and confirm to you within 30 days.

If you contacted a business through Facebook or Instagram

Nolmo holds your messages on behalf of the business you wrote to, as part of that conversation. To have them deleted, ask the business, or write to us at hei@nuto.no with the name of the business and your Facebook name or Instagram username. We will verify the request, delete the messages and the contact details we hold from your Facebook or Instagram account (or pass the request to the business, which is responsible for them), and confirm to you within 30 days.

If you are a business using Nolmo

• A single person's data: an admin can delete a contact in Nolmo. This removes the contact and their conversations from your tenant.
• A connected channel: disconnecting a Facebook Page (and its Instagram account) or another channel stops new data from arriving at once; for a Page, Nolmo also revokes its access and deletes the access tokens. Conversations already received stay as cases until you delete them.
• Everything: when your agreement ends, or on request at any time, we delete your whole tenant, including backups, within 30 days. You can export your data first.

What deletion means

Deleted data is removed from the live service immediately and from backups within 30 days. We keep only what the law requires us to keep, such as invoices, and a record that a deletion request was received and carried out.

Contact

Nuto AS, org. no. 833663852, Maurholen 113, 4316 Sandnes, Norway. Email hei@nuto.no.